Restaurants are determined to build an experience — not just for today, but for an ever-evolving future.
The show must go on. I feel like that’s a phrase every restaurant owner or chef has always known; Because food can be burning, your employees call out, your vendor goes missing. You just have to make things work. That drive helped us survive and will just make us stronger for future growth.”
“The restaurant industry realizes it can’t put off adopting technology and streamlining operations any longer, because the competitive landscape is changing,” says Bell. “Moving forward, restaurants are not only open to change, they’re investing heavily in it.”
We’re already seeing the results of these changes, as restaurateurs take advantage of opportunities to launch new channels and seamlessly connect with customers in innovative ways.
“Now your digital experience is just as important as your food experience,” asserts Wally Sadat, owner of The Kebab Shop, adding that embracing technology has paved the way for him to open at least five more locations in 2021.
“The show must go on. I feel like that’s a phrase every restaurant owner or chef has always known,” he says. “Because food can be burning, your employees call out, your vendor goes missing. You just have to make things work. That drive helped us survive and will just make us stronger for future growth.”
The above are excerpts from Square Future of Restaurants report