SnapShyft Labor Marketplace

It’s More Stressful To Be A Food Server Than A Neurosurgeon?

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The war for talent in the restaurant industry is very real, and it extends far throughout the entire foodservice, hospitality, catering sector. But the problem is not new. If you are hiring how is that going for you?Top food & beverage, restaurant, hospitality and event businesses & tens of thousands of full vetted and experienced industry workers are seeing the amazing results firsthand, Headquartered in Indianapolis, IN, U.S.A., SnapShyft is delivering the best attributes of the gig-economy while eliminating bias and discrimination from the staffing process— working with acclaimed restaurant brands, high-volume catering & event operations, and hospitality businesses of all shapes and sizes. SnapShyft supercharges a manager’s ability to get great staff working on a short-term, seasonal, or long-term basis— allowing managers to give core staff the support they need while flexibly adjusting staff levels on-the-fly. An industry leader in delivering reliable & consistent results, SnapShyft has a successful shift fulfillment rate that is 3X the staffing industry average. SnapShyft was founded by a leadership team with over 20 years in food service & hospitality, 14 years in executive recruiting & staffing, and over 20 years in operations, finance, accounting, and HR. The SnapShyft platform has been featured in TechCrunch, Bar & Restaurant, Business Insider, Modern Restaurant Management Magazine, Buzzfeed, Hospitality Tech Magazine, Xconomy, Yahoo! News, and was named a TechCrunch Top Pick for Social Impact, as well as a Top 15 Startup of the Year in 2019, and is a recipient of the Indiana Innovation Award and winner of the Indy Startup Challenge. shiftgig, upshift, instawork, wonolo, qwick, upshift, jitjatjo, snagajob, indeed, industry. 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We've got the qualified workers. how restaurants and hospitality operations can plug and play staff to fill gaps on-the-fly using the SnapShyft Labor Marketplace, Full-time, Part-time, Seasonal, Short-term On-Demand. Get the workers you are searching for. You can find them on the SnapShyft Labor Marketplace. Sign up for your FREE business account and start posting open work opportunities today. Within the foodservice & hospitality industry there is a battle being waged for the attention of potential workers, and getting them to have any interest in open jobs. But businesses in this sector are having a tough time filling these job openings due to a smaller overall labor pool and outdated recruiting tactics that are ineffective and actually harmful to the recruiting effort. Finding and keeping workers used to be one of the most difficult & time-consuming tasks for a manager. 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Scientists Say It’s More Stressful to Be a Server Than a Neurosurgeon!

Owning & managing a food & beverage venue is no cake walk, as I’ve said before. There are numerous daily challenges and hurdles that management faces. Every single owner, manager AND service industry/hospitality industry professional we’ve spoken with claim that the longest running problem they face isn’t managing food costs, or waste, or promotions… it happens to be… staffing issues, and the countless never ending headaches associated with said staffing issues. The pressure isn’t just on the Owner Operator. Consider what the impact it has on the team, from food server to chef, to dishwashers, bussers and bartenders.

What does this have to do with the article I’ve linked to? Well… There are numerous moving parts (players/positions) in the game of running a successful bar, restaurant, or venue. These parts work in unison to achieve the goal of providing great customer experience every single time, to drive continued repeat business, and in turn make money. If you’re fielding a short staffed team, you simply can’t perform to the expectations of ownership, let alone the customers!

It’s a domino effect… You find yourself short staffed on short notice (or not so short notice), without a direct impactful Real Time solution. No, no, no… Facebook posts, Craigslist, or calling/texting everyone and their mother, will NOT give you a Real Time solution. And you can forget temp staffing services altogether.

So back to the domino effect… you find yourself under staffed, it’s a Friday evening, no workable solution at your finger tips, and after trying and failing to get someone, anyone, to cover the open shift(s) you give up and accept reality (defeat). You go without and say to yourself “Everything’s going to be alright. Everything’s going to be ok.”, over and over.

So the next domino is staff fatigue setting in. Staff, especially servers, may initially be excited at having more tables to cover, and the tips that follow. Other positions not so much (think back of house). This excited feeling quickly dissipates and is replaced with resentment and fatigue.

Why?

Oh yeah the tip thing… well, wait times, table turn times, anything time related is now a major problem. Could only be a few minutes, however statistics show most likely it’s 20 minutes or more added to the wait. This reflects as poor customer service to the customers. Can’t blame them for this can we? Which by the way, is what 97% of all consumers consider #1 when choosing where to eat or drink (according to the National Restaurant Assoc)!! Thus the extra tables each server has to cover results in smaller total check sizes, and less customers coming in the door that evening (wink, wink, table turn), and of course minimal tips (sometimes no tip at all- which I don’t condone. Ever).

This ultimately culminates with staff burnout and more problems for management. Especially when the repeat customers don’t materialize. Some in the business actually wonder why this is?… Running an understaffed bar or restaurant (any venue really) for ANY period of time is a true recipe for disaster. This disaster becomes much worse with inaction, or by expecting results from the same options that have helped continue this repetitive cycle unabated. This is a vicious cycle I know.

Understaffed Shift(s) lead to:

  • Staff Fatigue. (check)
  • Staff Resentment (check)
  • Staff Burnout (check)
  • Service Suffers (check)
  • Self Perpetuation (check)

Training doesn’t solve the problem. Inventory control doesn’t solve the problem. Rock solid promotions don’t solve the problem. What does you ask?

SnapShyft does! (wink, wink)

By enabling venues to remain proactive in the moment, ensuring priority #1 is met every single shift, owners and management can provide a great customer experience. No matter the position of need: servers, bartenders, security/door, host/hostess, bussers, cooks, expeditors, support personnel… all roles including dishwashers! Each position is integral to running a great venue and providing the customer a reason to return.

See for yourself in this Washington Post article A Dishwasher Can Make Or Break A Restaurant … A restaurant’s dirtiest job is also one of the most crucial ; )

Find out more about SnapShyft by visiting Google Play or the App Store!